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AI Studio Craft

Platforms · CRM Integration

Keep your CRM in step with every conversation.

Leads, answers and bookings captured in chat belong in your CRM. The AI Studio Craft API lets your systems sync contacts and conversations.

Talk to our team See it in an industry

Talk to us about availability

Manage

Sample workspace

Open

18

Mine

6

Bot

31

KKavya I.Site visitNeha
RRahul M.Order #4821Arjun
PPriya S.New leadAI assistant
IImran K.SupportNeha

Sample data

Native CRM connectors aren’t listed on the current platform pages. The platform offers an API, so your developers can connect your CRM — talk to us about yours. CRM steps in the industry experiences are simulated.

What you get

What CRM Integration offers.

  • Platform API

    Read and write contacts and conversation data.

  • Custom fields

    Store answers captured by chatbots.

  • Labels & segments

    Pass lead stage and interests to your CRM.

  • Team context

    Ownership and history from the shared inbox.

How it works

Three steps to live.

  1. 01

    Map your fields

    Decide what flows between chat and CRM.

  2. 02

    Connect via API

    Your developers sync contacts and updates.

  3. 03

    Work from one view

    Sales sees chat context; chat sees CRM status.

In practice

See it inside a real customer journey.

Each industry experience is an interactive demonstration with fictional businesses and sample data.

Your turn

Your business is next.

Tell us how customers reach you today. We’ll show you the same journeys, set up for your brand and your channels.

Talk to our team Explore industry experiences