Real Estate · WhatsApp + RCS experience
From a simple property enquiry to a confirmed site visit.
Follow one buyer from an Instagram ad to a booked site visit — qualified, recommended and followed up automatically on WhatsApp and RCS.
A product film of the AI Studio Craft console for Aurelia Homes: an AI summary suggests follow-ups, a team member approves them, and the inbox shows the customer’s WhatsApp conversation. Illustrative interface with sample data.
Illustrative interface · sample data · Aurelia Homes is a fictional business
The business challenge
Where real estate businesses lose customers today.
The customer story
Priya, a software engineer in Bengaluru, sees an Aurelia Homes ad at 9:40 pm and taps ‘Send message’. Most sales teams would reply the next morning. Here, she gets an answer in seconds, sees homes that match her budget and books a Saturday visit before she puts her phone down.
- 01
Enquiries arrive after hours
Ad leads land at night and on weekends, when the sales team is offline.
- 02
Slow first response
By the time someone calls back, the buyer has enquired with three other developers.
- 03
Unqualified leads waste time
Sales spends calls asking about budget and location instead of selling.
- 04
Site visits are missed
Without reminders, booked visits quietly turn into no-shows.
- 05
No visibility on the funnel
Managers can’t see which campaigns actually produce visits and bookings.
Interactive demonstration
You are the customer. Try both channels.
Tap replies, pick cards or type your own answers — the conversation follows your choices. Switch to RCS anytime; each channel keeps its place.
Aurelia Homes
online
Simulated conversation · sample data · no messages are sent
Here, RCS opens with a branded project carousel — the kind of rich campaign that starts the journey. RCS works on supported Android devices and carriers; elsewhere a fallback (such as SMS) is used. Moving to WhatsApp happens only when the customer taps to chat there.
Two channels, one lifecycle
RCS opens the door. WhatsApp builds the relationship.
- Two-way, real-time conversations
- AI-assisted answers and qualification
- Support, reminders and follow-ups
- Hand-off to your team in the same chat
RCS
- Rich, branded cards and carousels
- Visual product and service discovery
- Interactive promotional campaigns
- Verified sender in the default messages app
- RCSA rich campaign reaches the customer
- CustomerTaps ‘Chat on WhatsApp’ or a card action
- WhatsAppAI qualifies, answers and books
- AutomationReminders and follow-ups on the right channel
Cross-channel continuation requires an explicit customer action or a separately configured workflow.
The customer journey
Every step of Aurelia Homes’s customer journey, connected.
Stages light up as you move through the demonstration above. Select any stage to see what happens.
Stage
Ad enquiry
Channel
Ad
Action
Buyer taps an Instagram ad that opens WhatsApp.
Expected result
Every ad click becomes a conversation — no form to abandon.
Automation architecture
Behind every conversation is an intelligent automation engine.
Select a step to see what it does in this real estate journey.
AI conversation engine
- What it does
- Understands questions, answers FAQs and guides the buyer through the flow.
- Data it processes
- Conversation text and project information.
- Channel
- Both
- Business value
- Instant, consistent answers around the clock.
Conversion dashboard
What a month of these journeys could look like.
Illustrative figures — not customer results
Analytics · Aurelia Homes
Last 30 days · illustrative
Enquiries
1,240
Qualified
62%
Avg. first reply
< 10 s
Visits booked
186
Visit show rate
78%
Bookings
24
Conversion funnel
- Enquiries1,240
- Qualified769
- Projects viewed540
- Visits booked186
- Visits completed145
- Bookings24
Lead status
- New · 210
- Qualified · 334
- Visit scheduled · 186
- Negotiation · 52
- Booked · 24
Channel contribution
● WhatsApp 71%
● RCS 29%
Your journey
0 of 10 stages
Business outcomes
What this changes for real estate teams.
Faster response
Ad enquiries answered in seconds, day or night.
Better-qualified leads
Budget, location and purpose known before the first call.
More site visits
Visits booked inside the conversation, with reminders.
Less manual work
Leads and bookings flow into your CRM automatically.
Clear funnel visibility
See which campaigns turn into visits and bookings.
Your turn
Want this for your real estate business?
Tell us about your customers and channels. We’ll show you how the same journey works with your brand.
Launch the real estate journey?
- Faster responseAd enquiries answered in seconds, day or night.
- Better-qualified leadsBudget, location and purpose known before the first call.
- More site visitsVisits booked inside the conversation, with reminders.
- Less manual workLeads and bookings flow into your CRM automatically.