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AI Studio Craft

Travel & Hospitality · WhatsApp + RCS experience

From holiday enquiry to a memorable guest experience.

Follow a traveller from a destination enquiry to booking, pre-trip updates, check-in and a post-stay review — automated on WhatsApp and RCS.

Try it as the customer

A product film of the AI Studio Craft console for Wanderlane Holidays: an AI summary suggests follow-ups, a team member approves them, and the inbox shows the customer’s WhatsApp conversation. Illustrative interface with sample data.

Illustrative interface · sample data · Wanderlane Holidays is a fictional business

The business challenge

Where travel & hospitality businesses lose customers today.

The customer story

Neha and Arjun want a 5-day anniversary trip. They message Wanderlane on a Sunday afternoon and get matched packages, a full itinerary and a booking in one chat. Before departure they receive tickets and hotel details; after the trip, a review request and a future offer.

  1. 01

    Repetitive enquiries

    Agents answer the same destination and price questions all day.

  2. 02

    Slow quotations

    Travellers book elsewhere while waiting for a quote.

  3. 03

    Fragmented communication

    Tickets, vouchers and updates scattered across email and calls.

  4. 04

    Low upselling

    Upgrades and add-ons are rarely offered at the right time.

  5. 05

    Few reviews

    Happy guests rarely leave feedback without a nudge.

Interactive demonstration

You are the customer. Try both channels.

Tap replies, pick cards or type your own answers — the conversation follows your choices. Switch to RCS anytime; each channel keeps its place.

W

Wanderlane Holidays

online

Simulated conversation · sample data · no messages are sent

Two channels, one lifecycle

RCS opens the door. WhatsApp builds the relationship.

WhatsApp

  • Two-way, real-time conversations
  • AI-assisted answers and qualification
  • Support, reminders and follow-ups
  • Hand-off to your team in the same chat

RCS

  • Rich, branded cards and carousels
  • Visual product and service discovery
  • Interactive promotional campaigns
  • Verified sender in the default messages app
  1. RCSA rich campaign reaches the customer
  2. CustomerTaps ‘Chat on WhatsApp’ or a card action
  3. WhatsAppAI qualifies, answers and books
  4. AutomationReminders and follow-ups on the right channel

Cross-channel continuation requires an explicit customer action or a separately configured workflow.

The customer journey

Every step of Wanderlane Holidays’s customer journey, connected.

Stages light up as you move through the demonstration above. Select any stage to see what happens.

  1. Destination campaign
  2. Enquiry
  3. Trip preferences
  4. Packages
  5. Itinerary
  6. Booking
  7. CRM update
  8. Pre-trip updates
  9. Upgrade offer
  10. Review & loyalty

Stage

Destination campaign

Channel

RCS

Action

Rich RCS carousel of seasonal destinations.

Expected result

Inspiring, visual campaigns that drive enquiries.

Automation architecture

Behind every conversation is an intelligent automation engine.

Select a step to see what it does in this travel & hospitality journey.

AI conversation engine

What it does
Answers destination, visa-tip and inclusion questions; guides booking.
Data it processes
Package and policy content.
Channel
Both
Business value
Instant answers, fewer agent hours.

Conversion dashboard

What a month of these journeys could look like.

Illustrative figures — not customer results

Analytics · Wanderlane Holidays

Last 30 days · illustrative

Enquiries

3,150

Quotes sent

2,480

Avg. quote time

< 1 min

Bookings

410

Upsell take-up

27%

Reviews

268

Conversion funnel

  1. Enquiries3,150
  2. Preferences captured2,760
  3. Packages viewed2,480
  4. Itineraries opened1,320
  5. Bookings410
  6. Reviews268

Lead status

  • Enquiring · 1240
  • Quoted · 720
  • Booked · 410
  • Travelling · 95
  • Completed · 315

Channel contribution

● WhatsApp 66%

● RCS 34%

Your journey

0 of 10 stages

Business outcomes

What this changes for travel & hospitality teams.

  • Faster enquiry handling

    Packages and quotes in minutes, not days.

  • Better guest communication

    Vouchers and updates in one thread.

  • Higher booking conversion

    Book while excitement is high.

  • More upselling

    Upgrades offered at the right moment.

  • More reviews

    Post-trip feedback, automatically requested.

Your turn

Want this for your travel & hospitality business?

Tell us about your customers and channels. We’ll show you how the same journey works with your brand.