Healthcare · WhatsApp + RCS experience
From booking an appointment to post-visit care.
See how a patient finds the right department, books a doctor, gets reminders and receives follow-up care — on WhatsApp and RCS, without waiting on hold.
A product film of the AI Studio Craft console for Sunrise Hospital: an AI summary suggests follow-ups, a team member approves them, and the inbox shows the customer’s WhatsApp conversation. Illustrative interface with sample data.
Illustrative interface · sample data · Sunrise Hospital is a fictional business
The business challenge
Where healthcare businesses lose customers today.
The customer story
Anil needs an orthopaedic consultation for his father. The hospital line is busy, so he messages Sunrise Hospital on WhatsApp. In two minutes he has a doctor, a time slot and directions — and the day before, a reminder with what to bring.
- 01
Busy phone lines
Patients wait on hold or give up before they can book.
- 02
Front desk overload
Staff spend hours on repeat questions about timings, doctors and fees.
- 03
Missed appointments
No-shows leave doctors idle while other patients wait for slots.
- 04
Weak post-visit follow-up
Follow-up visits and medicine reminders depend on patients remembering.
- 05
Fragmented communication
Reports, reminders and feedback are spread across calls, SMS and paper.
Interactive demonstration
You are the customer. Try both channels.
Tap replies, pick cards or type your own answers — the conversation follows your choices. Switch to RCS anytime; each channel keeps its place.
Sunrise Hospital
online
Simulated conversation · sample data · no messages are sent
Here, RCS carries a branded preventive health-check campaign with bookable packages. RCS works on supported Android devices and carriers; elsewhere a fallback (such as SMS) is used. Moving to WhatsApp happens only when the customer taps to chat there.
Two channels, one lifecycle
RCS opens the door. WhatsApp builds the relationship.
- Two-way, real-time conversations
- AI-assisted answers and qualification
- Support, reminders and follow-ups
- Hand-off to your team in the same chat
RCS
- Rich, branded cards and carousels
- Visual product and service discovery
- Interactive promotional campaigns
- Verified sender in the default messages app
- RCSA rich campaign reaches the customer
- CustomerTaps ‘Chat on WhatsApp’ or a card action
- WhatsAppAI qualifies, answers and books
- AutomationReminders and follow-ups on the right channel
Cross-channel continuation requires an explicit customer action or a separately configured workflow.
The customer journey
Every step of Sunrise Hospital’s customer journey, connected.
Stages light up as you move through the demonstration above. Select any stage to see what happens.
Stage
Patient enquiry
Channel
Action
Patient messages the hospital on WhatsApp.
Expected result
Every enquiry is answered — no busy tone.
Automation architecture
Behind every conversation is an intelligent automation engine.
Select a step to see what it does in this healthcare journey.
AI conversation engine
- What it does
- Answers timing, fee and location questions; guides booking.
- Data it processes
- FAQ content approved by the hospital.
- Channel
- Both
- Business value
- Front-desk load drops; answers are consistent.
Conversion dashboard
What a month of these journeys could look like.
Illustrative figures — not customer results
Analytics · Sunrise Hospital
Last 30 days · illustrative
Appointment requests
2,860
Booked on chat
71%
Avg. first reply
< 5 s
Show rate
89%
Follow-ups booked
412
Feedback score
4.6/5
Conversion funnel
- Enquiries2,860
- Department chosen2,410
- Doctor selected2,180
- Appointments booked2,030
- Visits completed1,807
- Follow-ups booked412
Lead status
- Upcoming · 640
- Checked in · 210
- Completed · 1807
- Rescheduled · 150
- No-show · 223
Channel contribution
● WhatsApp 82%
● RCS 18%
Your journey
0 of 10 stages
Business outcomes
What this changes for healthcare teams.
Easier booking
Patients book in minutes, any time of day.
Fewer no-shows
Automated reminders with location and instructions.
Lighter front desk
Routine questions answered automatically.
Better follow-up care
Follow-up visits and feedback, on schedule.
Privacy-conscious by design
Only the minimum details needed to book.
Your turn
Want this for your healthcare business?
Tell us about your customers and channels. We’ll show you how the same journey works with your brand.
Launch the healthcare journey?
- Easier bookingPatients book in minutes, any time of day.
- Fewer no-showsAutomated reminders with location and instructions.
- Lighter front deskRoutine questions answered automatically.
- Better follow-up careFollow-up visits and feedback, on schedule.