Platforms
Every channel and capability, connected.
The building blocks of AI Studio Craft. Use one, or combine them into a single customer experience.
- WhatsApp Business APIBroadcasts, chatbots and two-way chat on your official numberOfficial Cloud APIBroadcastsTwo-way live chatAvailable on the platform
- AI ChatbotsNo-code bots that answer, qualify and hand overVisual flow builderButtons & quick repliesAI repliesAvailable on the platform
- Workflow AutomationTriggers, conditions, follow-ups and drip flowsStore triggersForm triggersConditions & delaysAvailable on the platform
- SMSSMS and email sending through the platform APISMS sender APIEmail sender APIAlerts & remindersAvailable on the platform
- RCS MessagingRich cards, carousels and suggested repliesRich cards & carouselsSuggested repliesVerified senderTalk to us about availability
- AI VoiceVoice agents for calls and remindersReminder callsCommon questionsTransfer to your teamTalk to us about availability
- CRM IntegrationKeep your CRM in step with conversationsPlatform APICustom fieldsLabels & segmentsTalk to us about availability
One platform
Four products. One calm console.
Everything in the film above is built from four parts that work together. Start with one, grow into all.
01 Connect
Be where your customers already are.
Connect your official WhatsApp number and every other channel your customers use — in minutes, from one place.
- Official WhatsApp Cloud API
- Instagram, Messenger & Telegram
- Website chat widgets
Connect
Sample workspaceChannels
Website widget
Hi! How can we help?
All channels
One inbox
Every message lands in the same live chat.
02 Engage
Answer instantly, with a person one tap away.
Build chatbots visually with buttons and menus, let AI replies handle open questions, and hand over to your team in one click.
- Drag-and-drop flow builder
- AI replies for open questions
- One-click handoff to live chat
Engage
Sample workspaceStart
Customer says hi
Buttons
Menu: Book · Track · Ask
Flow
Book a slot
Flow
Track order
Open question
AI reply
Live chat
Hand off to team
Preview · simulated
Do you deliver on Sundays?
AI replyYes — Sunday deliveries run 10 am to 6 pm.
Can I talk to someone?
Connecting you to our team 👋
03 Automate
Let follow-ups run on their own.
Trigger flows from your store and forms, branch on conditions, wait, label and follow up — without writing code.
- Shopify, WooCommerce & form triggers
- Conditions, labels and delays
- Broadcasts and drip campaigns
Automate
Sample workspace- New Shopify orderTrigger
- Send WhatsApp confirmationMessage
- Cash on delivery? Offer a pay-online linkCondition
- Label: COD → prepaidOrganise
- Wait 24 hoursDelay
- Follow up if unpaidMessage
Triggers
Drip campaign · sample
04 Manage
One inbox for the whole team.
Every conversation in one place with clear ownership, labels and team roles — and an API to connect your own systems.
- Shared live-chat inbox
- Team roles and access
- Labels, segments and custom fields
Manage
Sample workspaceOpen
18
Mine
6
Bot
31
Sample data
Team roles
Admin
Agent
Marketer
Connect
Sample workspaceChannels
Website widget
Hi! How can we help?
All channels
One inbox
Every message lands in the same live chat.
Your turn
Your business is next.
Tell us how customers reach you today. We’ll show you the same journeys, set up for your brand and your channels.
Launch for your business?
Answer, qualify and follow up with every customer — on the channels they already use.
- Channels
- WhatsApp · Instagram · website
- Assistant
- AI replies + team handoff
- Follow-ups
- Flows, reminders & broadcasts
- Team
- Shared inbox with roles