Automotive · WhatsApp + RCS experience
From vehicle discovery to a booked test drive — and beyond.
Follow a car buyer from a launch campaign to a test drive, finance options, booking and service reminders — all on WhatsApp and RCS.
A product film of the AI Studio Craft console for Velocity Motors: an AI summary suggests follow-ups, a team member approves them, and the inbox shows the customer’s WhatsApp conversation. Illustrative interface with sample data.
Illustrative interface · sample data · Velocity Motors is a fictional business
The business challenge
Where automotive businesses lose customers today.
The customer story
Karthik is comparing SUVs on his lunch break. He taps a Velocity Motors launch message, compares variants, checks an EMI estimate and books a Saturday test drive at the nearest showroom. Months later, the same chat reminds him about his first free service.
- 01
Unqualified leads
Sales teams chase enquiries with no budget or timeline.
- 02
Slow follow-up
Online leads wait hours for a callback from the showroom.
- 03
Missed test drives
Booked drives turn into no-shows without reminders.
- 04
Poor visibility
Managers can’t see which campaigns sell cars.
- 05
Disconnected after-sales
Service reminders and feedback live in separate systems.
Interactive demonstration
You are the customer. Try both channels.
Tap replies, pick cards or type your own answers — the conversation follows your choices. Switch to RCS anytime; each channel keeps its place.
Velocity Motors
online
Simulated conversation · sample data · no messages are sent
Here, RCS carries a branded model-launch carousel with test-drive booking. RCS works on supported Android devices and carriers; elsewhere a fallback (such as SMS) is used. Moving to WhatsApp happens only when the customer taps to chat there.
Two channels, one lifecycle
RCS opens the door. WhatsApp builds the relationship.
- Two-way, real-time conversations
- AI-assisted answers and qualification
- Support, reminders and follow-ups
- Hand-off to your team in the same chat
RCS
- Rich, branded cards and carousels
- Visual product and service discovery
- Interactive promotional campaigns
- Verified sender in the default messages app
- RCSA rich campaign reaches the customer
- CustomerTaps ‘Chat on WhatsApp’ or a card action
- WhatsAppAI qualifies, answers and books
- AutomationReminders and follow-ups on the right channel
Cross-channel continuation requires an explicit customer action or a separately configured workflow.
The customer journey
Every step of Velocity Motors’s customer journey, connected.
Stages light up as you move through the demonstration above. Select any stage to see what happens.
Stage
Launch campaign
Channel
RCS
Action
Rich RCS carousel announces new models.
Expected result
Showroom-quality visuals in the messages app.
Automation architecture
Behind every conversation is an intelligent automation engine.
Select a step to see what it does in this automotive journey.
AI conversation engine
- What it does
- Answers model, variant, feature and EMI questions.
- Data it processes
- Model catalogue and offers.
- Channel
- Both
- Business value
- Informed buyers, fewer repetitive calls.
Conversion dashboard
What a month of these journeys could look like.
Illustrative figures — not customer results
Analytics · Velocity Motors
Last 30 days · illustrative
Enquiries
2,240
Hot leads
38%
Avg. first reply
< 10 s
Test drives
520
Bookings
148
Service retention
84%
Conversion funnel
- Enquiries2,240
- Qualified1,450
- Models compared1,080
- Test drives booked520
- Test drives done410
- Bookings148
Lead status
- New · 790
- Qualified · 930
- Test drive · 372
- Negotiation · 98
- Booked · 148
Channel contribution
● WhatsApp 63%
● RCS 37%
Your journey
0 of 10 stages
Business outcomes
What this changes for automotive teams.
Better-qualified leads
Budget and timeline known before the call.
Faster follow-up
Instant replies to every online enquiry.
More test drives
Booked in chat, with reminders.
Higher conversion
Timely post-drive offers.
Stronger after-sales
Service reminders keep customers coming back.
Your turn
Want this for your automotive business?
Tell us about your customers and channels. We’ll show you how the same journey works with your brand.
Launch the automotive journey?
- Better-qualified leadsBudget and timeline known before the call.
- Faster follow-upInstant replies to every online enquiry.
- More test drivesBooked in chat, with reminders.
- Higher conversionTimely post-drive offers.