Effective Date: 01-04-2025

At AI Studio Craft, a brand of Infinitia Hub, we are committed to protecting the privacy of our users and clients. This Privacy Policy outlines how we collect, use, store, and disclose information collected through our website, applications, and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full Name

Email address

Phone number

Business name and details

WhatsApp Business Number

Payment-related information (e.g., invoice, UPI, or transaction ID)

b. Usage & Technical Information

IP address

Browser type and version

Pages visited on our site

Date and time of access

Device information (OS, model, etc.)

c. Communication Data

Chatbot interaction logs (for improving bot performance)

WhatsApp conversation metadata (no message content is read or stored unless explicitly used for bot training with consent)

2. How We Use Your Information

To provide, operate, and maintain our platform and services.

For customer support, onboarding, and responding to inquiries.

To process payments and send invoices or receipts.

To analyze usage patterns and improve our services.

For marketing (e.g., promotional messages or newsletters), only if you’ve opted in.

3. Information Sharing & Disclosure

We do not sell or rent your personal data to third parties.

Information may be shared with trusted partners or service providers (e.g., payment gateways, CRMs, analytics platforms) strictly for operational purposes.

We may disclose your data to comply with legal obligations or enforce our terms of use.

4. Data Security

SSL encryption is used to secure communication.

Access to sensitive data is restricted to authorized personnel.

We follow industry best practices to protect against unauthorized access, alteration, or destruction of your data.

5. Cookies & Tracking

Our website may use cookies to:

Save user preferences

Track website performance

Provide a better browsing experience

You may opt-out or adjust your browser settings to disable cookies.

6. Your Rights

Access: Request to view the data we hold about you.

Correction: Update or correct your data.

Deletion: Request deletion of your personal data (subject to service dependencies).

Opt-Out: Unsubscribe from marketing communications at any time.

7. Contact

For privacy-related questions or concerns, contact us at:

📧 info@aistudiocraft.in